Public Offer Agreement1. General Provisions

1.1. This document constitutes a public offer by Individual Entrepreneur Natalina Yuryevna Klyueva (TIN 770501858058, OGRNIP 317774600281353), hereinafter referred to as the "Service Provider," and contains all material terms of the agreement for the provision of information and consulting services (in accordance with Article 435 and Part 2 of Article 437 of the Civil Code of the Russian Federation).
1.2. A person who has accepted this public offer acquires all rights and obligations of the Client as set forth in this Agreement.
1.3. Acceptance of this public offer (conclusion of the Agreement) is effected by the Client's full or partial payment for the information and consulting services in accordance with the terms of this Agreement. From the moment of payment, the Client is deemed to have accepted the terms of the Agreement in full, without any reservations or exceptions. Should the Client disagree with any provisions of the Agreement (including in the event of unilateral amendment by the Service Provider pursuant to clauses 4.2.1 and 4.2.4 of the Agreement), the Client undertakes to immediately notify the Service Provider in writing of their withdrawal from the Agreement in the manner prescribed herein, and to discontinue use of the services.
1.4. Acceptance of this offer and, accordingly, conclusion of this Agreement signifies that the Client has read and understood the terms of the Agreement, the procedure for provision and payment of Services, and unconditionally acknowledges the suitability of the payment system proposed by the Service Provider and the Website for performing actions and achieving the objectives that are the subject of this Agreement.
1.5. By accepting this offer, the Client confirms that the remote provision of services by the Service Provider via software (hereinafter — "Software") and the Service Provider's Website fully meets the Client's ability to receive services delivered in such manner.
1.6. The current version of the Agreement is available for review at: https://natalinaeducation.com/.
1.7. Unless otherwise expressly stated in the text, the following terms in this Agreement shall have the meanings set out below:

• 1.7.1. Agreement — this document, published on the Service Provider's Website. The Agreement may be amended by the Service Provider without any special notice to the Client; a new version of the Agreement takes effect upon its publication on the Website.
• 1.7.2. Client — the recipient of services under this Agreement who has accepted this offer.
• 1.7.3. Information and Consulting Service or Service — the provision to the Client, for a fee, of access to a set of materials under various Programs aimed at transferring knowledge, skills, and competencies to the Client in accordance with the Program selected and paid for by the Client. The types of Programs, their content, schedules for individual stages, and pricing — both for the Program as a whole and for its individual stages — are published by the Service Provider on the Website at https://natalinaeducation.com.
• 1.7.4. Software — a browser (Internet Explorer, Firefox, Google Chrome, Safari, or similar) for accessing online resources, the Telegram and Instagram messenger applications for personal computers and smartphones, as well as other software for transmitting, storing, and processing the information provided. The Client undertakes to independently ensure that the required Software is installed on their personal device.
• 1.7.5. Website — the websites at https://natalinaeducation.com together with their domains, comprising a collection of information, texts, graphic elements, designs, images, photos, video materials, and other results of intellectual activity, as well as computer programs contained in the information system that provides access to such content via the Internet, the exclusive rights to which belong to the Service Provider.
• 1.7.6. Webinar — a recorded video presentation of an information course with commentary by the Service Provider, or a live broadcast of the Service Provider's presentation organized via the Internet. Interaction between the Service Provider and the Client on webinar topics is conducted via the chat of the webinar room where the webinar is held, through the Website's functionality, and via messaging apps (Telegram, Instagram, and others).
• 1.7.7. Program (or Training Program) — the types, descriptions, content, stage schedules, and pricing of various sets of materials aimed at transferring different knowledge, skills, and competencies to the Client. The types of Programs, their content, stage schedules, and overall and per-stage pricing are published by the Service Provider on the Website at https://natalinaeducation.com. The Service Provider keeps Programs up to date and adjusts schedules for individual Programs or their stages based on the total number of Clients by publishing updates at the specified address.
• 1.7.8. Feedback — depending on the selected and paid Program, the Service Provider may additionally provide the Client with feedback during the Program and its individual stages in the form of periodic assessment and review of test ("homework") assignments completed by the Client, aimed at developing practical experience.

2. Subject Matter of the Agreement
2.1. The subject matter of this offer is the paid provision to the Client of information and consulting Services in the area of skill development in accordance with the Program selected by the Client. The list of Programs forms an integral part of this Agreement and is published by the Service Provider on the Website at https://natalinaeducation.com.
2.2. Information and consulting services are rendered by the Service Provider by posting training materials and assignments for the Client in the restricted section of the Website, aimed at transferring knowledge and skills in accordance with the Program selected and paid for by the Client, as well as by providing Feedback where such is included in the selected Program. The services under this Agreement are limited to providing the Client with information and developing skills for independent use thereof. Under this Agreement, the Service Provider does not provide educational services subject to licensing, or professional development services, and does not issue any certificates or documents confirming completion of training or professional development.
2.3. Services under this Agreement are provided by the Service Provider remotely via the Internet, through Software and the Website's functionality.
2.4. The scope of Services, the total duration of their provision, and their cost are determined by the Program selected and paid for by the Client. Services are rendered in the format of granting access to the materials of the selected Program via the Website during the service period in accordance with the schedule of the selected Program.
3. Service Timelines and Procedures for Their Modification
3.1. The service period under this Agreement is the period of Service provision under the applicable Program, calculated from the moment of payment for the selected Program and the opening of access thereto.
3.2. Different information and consulting Service Programs may include different phased service delivery schedules within the service period, which are binding on both Parties.
3.3. Changes to the service timeline within the Program selected and paid for by the Client shall be made by mutual agreement of the Parties; however, the Service Provider may refuse to reschedule if the Client fails to provide documentation confirming the impossibility of receiving the Services.
The Client may submit a written request to the Service Provider for rescheduling of paid Services under the selected Program, accompanied by supporting documents, by sending a notification as stipulated in clause 11.1 of this Agreement.
Examples of acceptable documentation include: hospital admission certificates, documentation of natural disasters, and evidence of other events making it impossible for the Client to receive the services under this Agreement.
The Service Provider may, but is not obligated to, grant such a request if all of the following conditions are met simultaneously:

• The Client submits a written request no later than 14 (fourteen) calendar days from the date access is granted (opened) in accordance with the service timelines under the applicable Program;
• The documents submitted by the Client confirm the impossibility of receiving services in accordance with the current schedule of the paid Program.

3.4. Services under this Agreement shall be deemed rendered with proper quality and on time, and accepted by the Client, unless within 3 (three) business days after the end of the Program the Client submits written substantiated objections regarding the quality and scope of services to the Service Provider in the manner prescribed in clause 11.1 of the Agreement.
3.5. The Client's access to training materials shall cease upon completion of the Program within the timelines established in clauses 3.1 and 3.2 of this Agreement.
4. Rights and Obligations of the Parties
4.1. The Service Provider undertakes to:
4.1.1. Provide the Client with personal access to the materials of the selected and paid Program in the restricted section of the Website. Access to training materials is granted by the Service Provider by sending access passwords to the restricted section of the Website to the email address provided by the Client upon registration, course selection, and payment for the Services.
4.1.2. Inform the Client of the details of the Client's selected training Program by publishing it at https://natalinaeducation.com.
4.1.3. Where the selected Program includes Feedback — provide Feedback in accordance with the Program, and post video recordings in the restricted section of the Website within 2 (two) days of their recording; provide text comments within 7 (seven) days of the report being posted, if they were not addressed during the feedback webinar in the relevant lesson or in a chat (Telegram, Instagram, etc.).
4.1.4. Maintain the confidentiality of information received from the Client in the course of providing information and consulting services under this Agreement.
4.1.5. Comply with applicable legislation regarding the processing, transfer, and protection of the Client's personal data.
4.2. The Service Provider is entitled to:
4.2.1. Unilaterally modify Programs, their schedules, the Feedback procedures, and the content of individual Program stages.
4.2.2. Require the Client to perform their obligations in good faith.
4.2.3. Unilaterally amend and supplement the terms of this Agreement without prior agreement with the Client, provided that the amended terms are published on the Website no less than 1 (one) business day before they take effect.
4.2.4. Unilaterally terminate this Agreement out of court in the event of a material breach by the Client of any terms of this Agreement (including, but not limited to, breaches of clauses 4.3.2–4.3.9 of the Agreement). In such case, any payments made by the Client under this Agreement shall not be refunded and shall constitute a forfeit penalty for the Client's actions. A material breach includes, without limitation, any infringement by the Client of the Service Provider's copyright and/or exclusive rights, as regulated by applicable Russian Federation law "On Copyright," with respect to intellectual property objects posted on the Website or forming part of the Programs, as well as a single violation by the Client of clause 4.3.5 of this Agreement. At the Service Provider's discretion, depending on the nature of the violation, any breach by the Client of the rules set out in clauses 4.3.2–4.3.9 committed once and/or more than twice may be deemed material.
4.2.5. Block the Client's access to the Website and Program chats without right to a refund of amounts paid for the Program, in the event of violation of conduct rules during the provision of services under this Agreement, including: incitement of ethnic or national conflict, distracting participants from the course topic, spamming, posting advertisements or links to third-party resources, use of offensive language, rudeness, general calls to distrust or defamation of the Service Provider, or insulting other Program participants receiving Services under this Agreement alongside the Client.
4.2.6. Engage third parties to provide Services under this Agreement. In such case, the Service Provider shall not be liable for any unlawful actions of third parties in the provision of services under this Agreement, but shall make every effort to protect the rights and interests of the Client.
4.3. The Client undertakes to:
4.3.1. To receive services under this Agreement, the Client must have a personal computer or mobile device (smartphone, tablet) with Internet access, equipped with audio output devices, with Software installed meeting the requirements of clause 1.7.4 of this Agreement.
4.3.2. After selecting a Program, accepting this public offer, and paying in full for the Services under the selected Program, adhere to the established schedule of the selected and paid Program, respect the objectives and intent of the Service Provider's assignments, comply with assignment deadlines, and follow the Service Provider's recommendations and requirements within the scope of Services under this Agreement.
4.3.3. Provide the Service Provider with current contact information required for sending informational materials to the Client and for prompt communication within the scope of the Program, namely: a valid email address and phone number.
4.3.4. Observe conduct rules when posting responses and homework assignments on the Website, when participating in Program webinars, and show respect toward the Service Provider and other participants of the training Program.
4.3.5. Not record by any technical means, not distribute (publish, post on websites or social networks, copy, transmit, or resell to third parties) for commercial or non-commercial purposes the information and Program materials provided by the Service Provider to the Client under this Agreement, not create derivative information products based thereon for commercial gain, and not use such information and Program materials in any manner other than for personal, non-commercial use. The Client acknowledges that doing so constitutes a copyright infringement. The Client acknowledges criminal liability for copyright infringement, as well as financial penalties of up to RUB 1,000,000.
4.3.6. Not disclose to third parties and maintain the confidentiality of access passwords to the personal account in the restricted section of the Website or in the specialized software used by the Service Provider to organize services under this Agreement. In the event of such disclosure, access to the course will be blocked. The penalty for sharing access credentials is RUB 500,000.
4.3.7. Not modify in any way the software component of the Website, not perform any actions aimed at altering the functioning or operability of the Website, including the use of malicious software or actions leading to Website unavailability (DDoS attacks).
4.3.8. Not post on the Website the personal data of third parties without their consent, including home addresses, phone numbers, passport details, or email addresses.
4.3.9. Not post on the Website any commercial advertising, commercial offers, promotional content, or any other unsolicited content, except where such posting has been agreed with the Service Provider.
4.3.10. In the event of loss of access passwords to the personal account in the restricted section of the Website, or upon discovering that passwords have been disclosed to third parties, immediately (on the following day) send written notice to the Service Provider, duplicating its content to the Service Provider's email address. Until the Service Provider receives such notice, any actions performed using the personal account passwords in the restricted section of the Website shall be deemed to have been performed by the Client personally and shall entail corresponding consequences under this Agreement.
4.4. The Client is entitled to:
4.4.1. Receive all informational materials provided for by the Program in accordance with the Program schedule.
4.4.2. Contact the Service Provider regarding technical support in the event of problems accessing informational materials.
4.4.3. Withdraw from participation in the Program and request a refund of paid amounts no less than 7 (seven) days before the start of training (before access to lessons is granted). A scanned refund application signed by the Client, using the form available at https://natalinaeducation.com, shall be sent by the Client to: natalinamuapr@gmail.com.
4.4.4. Submit a written request to the Service Provider for rescheduling of paid Services under the selected Program pursuant to this Agreement, in accordance with the rules set out in clause 3.5 of this Agreement.
5. Cost of Services and Payment Procedure
5.1. The cost of information and consulting Services under this Agreement for each individual Program is posted in the relevant section of the Website at https://natalinaeducation.com. The cost of Services may be changed by the Service Provider at any time unilaterally. New pricing takes effect upon publication and does not apply to Services paid for prior to such publication.
5.2. Payment for the selected service is made by the Client to the Service Provider's bank account via the payment systems listed on the Website, in accordance with the payment procedure specified for the relevant Program at https://natalinaeducation.com.
5.3. Payment is deemed completed upon the receipt of funds into the Service Provider's account in the applicable payment system.
6. Procedure for Amendment and Termination of the Agreement; Refund Policy
6.1. This Agreement may be amended by mutual agreement of the Parties, or unilaterally by the Service Provider in accordance with clauses 4.2.1 and 4.2.4 of the Agreement.
6.2. The Parties may terminate performance of the Agreement in cases provided for by applicable Russian Federation law.
6.3. In addition, the Agreement may be terminated at the Client's initiative in the following cases:
6.3.1. Upon prior written notice to the Service Provider of the intention to withdraw from the Agreement no less than 7 (seven) days before the start of the Program. Notice must be sent in writing to natalinamuapr@gmail.com in the manner prescribed by Section 11 of the Agreement. The Agreement shall be deemed terminated from the moment the Service Provider processes the refund to the Client via the payment system.
6.3.2. Upon repeated material breach by the Service Provider of the obligations set out in clause 4.1 of this Agreement (e.g., failure to provide access to informational materials as per the Program, or absence of Feedback where such is included in the Program), preventing the Client from receiving services under the Agreement for 20 (twenty) business days from the date the Service Provider receives the Client's written claim sent to natalinamuapr@gmail.com in the manner prescribed by Section 11 of the Agreement.
6.4. The Agreement may be terminated unilaterally and out of court at the Service Provider's initiative:
6.4.1. In the event of the Client's breach of any of clauses 4.3.2–4.3.9 of the Agreement. The Agreement shall be deemed terminated as of the date the Client is notified by email and access to informational materials and applicable Programs is revoked. Notice from the Service Provider shall be sent exclusively to the email address provided by the Client upon payment for Services on the Website.
6.4.2. In the event of circumstances preventing the further provision of Services or requiring the closure of the Website and cessation of Services under this Agreement, of which the Service Provider shall notify the Client by email no less than 5 (five) calendar days before the date of termination.
6.5. In the event of termination pursuant to clause 6.3.1, the Service Provider undertakes to refund to the Client the cost of the prepaid Program for which access to informational materials had not yet been opened as of the date of termination, less the Service Provider's actual expenses incurred up to the date of termination. Such expenses may include: the value of bonuses provided to the Client at the time of the refund request, costs of preparing informational materials for the Program, costs of third-party services, bank fees for processing the refund, communication costs, and other expenses incurred by the Service Provider in organizing the delivery of Services for the Client's benefit.
6.6. In the event of termination pursuant to clause 6.3.2 or clause 6.4.2, the Service Provider undertakes to refund the full cost of Services not yet rendered due to the Service Provider's fault, in the amount of the cost of the prepaid Program for which access to informational materials had not yet been opened as of the date of termination.
6.7. In the event of termination pursuant to clause 6.4.1, no refund shall be issued to the Client in accordance with clause 4.2.5 of the Agreement.
6.8. Refunds shall be processed within 10 (ten) business days from the date of termination of the Agreement as determined in accordance with clauses 6.3, 6.4, and 6.5 of the Agreement. Refunds shall be made by bank transfer to the account from which payment was originally made, upon receipt from the Client of a signed scanned refund application sent by email, with the original to be subsequently mailed to the Service Provider's postal address, using the form available at https://natalinaeducation.com, in the manner prescribed by Section 11 of the Agreement.
7. Liability
7.1. The Parties shall be liable in connection with the performance of obligations under this Agreement in accordance with applicable Russian Federation law.
7.2. The Service Provider shall not be liable for inability to render services to the Client due to circumstances beyond the Service Provider's control, including: the Client's Internet connectivity issues, Website unavailability, or malfunctions of the Client's equipment or Software. In such cases, the Services shall be deemed rendered properly and shall be payable in full.
7.3. No information, materials, and/or consultations provided by the Service Provider in the course of rendering services under this Agreement may be construed as a guarantee of any specific financial results for the Client. All decisions based on information provided by the Service Provider are made solely at the Client's discretion. The Client assumes full responsibility and all risks associated with the use of information and materials provided by the Service Provider in the performance of its obligations under this Agreement.
While the Service Provider may affirm the potential value of the information, materials, and/or consultations provided under this Agreement, the Service Provider makes no guarantees as to results and bears no liability for the Client's failure to achieve results, or for results falling below the Client's expectations, as the success of the Client's application of information, materials, and/or consultations depends on many factors known and unknown to the Service Provider — including, but not limited to, the Client's determination, diligence, perseverance, intellectual capacity, creativity, and other individual qualities and personal characteristics — which is acknowledged by both Parties.
7.4. The Service Provider does not guarantee uninterrupted delivery of Services under this Agreement, despite making every effort to prevent interruptions. In the event of poor internet connectivity, stable Software performance cannot be guaranteed; in such case, the schedule for the delivery of services under the applicable Program may be modified by the Service Provider unilaterally without any liability.
7.5. The Parties are released from liability for non-performance or improper performance of obligations under this Agreement during the period of force majeure. During such period, neither Party shall have claims against the other, and each Party assumes its own risk of force majeure consequences. The Service Provider shall notify the Client of the occurrence of such circumstances in the manner prescribed by Section 11 of the Agreement.
Force majeure circumstances shall include: fire, flood, earthquake, strikes and other natural disasters, war and military operations, the entry into force of regulatory or legal instruments preventing the performance of obligations, emergency (unplanned) hospitalization supported by documentation, provided that the aforementioned circumstances are beyond the Parties' control, prevent performance of this Agreement, and arose after its conclusion. The Client's lack of time for any reason to complete the training Program — including vacation, business travel, failure to pay for Internet access, or breakdown of an Internet access device — shall not constitute force majeure.
8. Personal Data and Its Use
8.1. The Client grants the Service Provider consent to process personal data in accordance with the Personal Data Processing Policy published at https://natalinaeducation.com.
8.2. Processing of personal data means the recording, organization, accumulation, storage, clarification (updating, modification), retrieval, use, transfer (distribution, provision, access), anonymization, blocking, deletion, and destruction of personal data not falling under special categories that, under applicable Russian Federation law, require the Client's written consent for processing.
8.3. Personal data is processed for the purposes of fulfilling the Service Provider's obligations under this Agreement, providing the Client with feedback in connection with use of the Website, Programs, and video courses, and for sending informational and promotional messages to the email address provided by the Client upon registration.
8.4. The Client's personal data is processed by the Service Provider using databases located within the Russian Federation.
8.5. The Client may withdraw consent to the processing of personal data at any time by sending the Service Provider a written notice in the manner specified in clause 11.2 of the Agreement. The Client acknowledges and agrees that withdrawal of consent to personal data processing may require the deletion of any information related to the Client's participation in the training Program, including the deletion of the Client's account in the restricted section of the Website and termination of access to purchased course materials.
8.6. The Client consents to receiving informational newsletters and promotional materials from the Service Provider, or from third parties acting on behalf of the Service Provider, at the email address and contact phone number provided by the Client upon registration on the Website. Consent to receive informational newsletters and promotional materials may be withdrawn by the Client at any time by sending the Service Provider the relevant notice in the manner specified in clause 11.2 of the Agreement.
8.7. The Client grants consent to the use of their image (image of a citizen within the meaning of Article 152.1 of the Civil Code of the Russian Federation) as the Client's profile photo (avatar) on the Website and on social networks by the Service Provider, on a royalty-free basis, individually or in combination with the Client's review of the Service Provider's Services. Such use of the Client's image is permitted both in photo and video form.
9. Protection of Copyright and Exclusive Rights to Intellectual Property
9.1. The Website contains results of intellectual activity belonging to the Service Provider, its affiliates and other related parties, representatives, and all other persons acting on behalf of the Service Provider.
9.2. By using the Website, the Client acknowledges and agrees that all content of the Website and the structure of such content are protected by copyright, trademark rights, and other intellectual property rights, and that such rights are valid and protected in all forms, on all media, and with respect to all technologies, both currently existing and developed or created in the future. No rights to any content of the Website — including, without limitation, audiovisual works, textual and graphic materials, computer programs, and trademarks — are transferred to the Client as a result of using the Website or entering into this Agreement.
9.3. When quoting freely accessible materials from the Website, within the meaning of Article 1274 of the Civil Code of the Russian Federation, if directly provided for by the Website's functionality, the Client undertakes to include a reference link to the Website.
9.4. In the event that the Client breaches any provisions of this Agreement relating to the protection of the Service Provider's copyright and exclusive rights, the Service Provider shall be entitled to demand payment of compensation in the amount of RUB 1,000,000 (one million rubles) for each instance of infringement, as well as compensation for all damages suffered, including lost profits.
10. Final Provisions
10.1. This Agreement enters into force upon acceptance by the Client in accordance with clause 1.3 of the Agreement and remains in effect until all obligations of the Parties have been fully performed.
10.2. The Parties shall make every effort to resolve all possible disputes arising in connection with the conclusion, performance, and termination of the Agreement through negotiation. If a dispute cannot be resolved through negotiation within 10 days from the date on which either Party receives a written claim from the other Party, the Party whose rights have been violated shall be entitled to file a claim in court. The response period for any filed claim or demand is 10 (ten) calendar days from the date of its receipt.
10.3. The Service Provider's failure to act in the event of the Client's breach of any provision of this Agreement shall not deprive the Service Provider of the right to subsequently take appropriate action to defend its interests and protect its intellectual property rights in Website materials protected under applicable law.
10.4. A court's finding that any provision of this Agreement is invalid or unenforceable shall not affect the validity of the remaining provisions of the Agreement.
11. Communication Between the Parties Under the Agreement
11.1. All submissions from the Client in connection with the conclusion, performance, amendment, and termination of this Agreement must be made in writing and sent to the Service Provider by postal mail to the Service Provider's address, and also duplicated to the Service Provider's email at natalinamuapr@gmail.com in .pdf or .jpeg format, with the subject line clearly stated (e.g., change of access period, objections regarding service acceptance, change of personal data, withdrawal from the Agreement, etc.). In all cases, the moment of receipt of the Client's submission shall be the moment it is received by the Service Provider at the post office.
11.2. The Parties agree to use the application forms available at https://natalinaeducation.com for more effective communication.
Translation complete. A few notes on terminology used: