After completing your payment, you should receive several emails. One of them contains your login and password for accessing your personal account, and the email from Boomstream includes the password for the video materials, as shown in the screenshot.
Please follow the link in the email, enter the access password, and all materials in your personal account will become available to you.
You may need to re-enter the password when logging in from a new device or a different IP address.
If you still have any questions, feel free to contact us via Telegram at:
+7 999 910 87 57
*The access period is stated formally — as previously announced, your access will remain available forever.

If you tried to pay for the course on the website using a card issued outside of Russia and received an error message, you can always contact us via Telegram at +7 999 910 87 57 or email us at support@natalinaeducation.com, and we’ll help you resolve the issue.

Most likely, the email was sent to your Spam folder, or there may have been a typo in the email address you entered.
There have also been cases where the payment process was not completed correctly and the funds were not charged, which is why no email was received. Please make sure that the transaction was successfully completed.
If none of the above applies, please contact our support team via Telegram at +7 999 910 87 57 or email us at support@natalinaeducation.com.

Based on our experience with previous courses, in 99% of cases this happens because the email address was entered incorrectly. Please make sure to carefully check your email address before submitting your application on the website.
It is also possible that the email was delivered to your Spam folder.
The email should arrive within a few minutes after completing the payment. If you definitely haven’t received it, please contact us via Telegram at +7 999 910 87 57 or email us at support@natalinaeducation.com
❗️If you entered your email address correctly but still haven’t received the email, please use the “Forgot Password” button on the website.
If this method does not work, please contact us.❗️

If you forgot your password, please use the “Forgot Password” button.
If you did not receive the email with your personal account details, you can also use the “Forgot Password” option, and a new email with updated login information will be sent to you.
If you are unable to recover your password, it most likely means that:

• you entered an incorrect email address when submitting your application, or
• you are entering the wrong email address during the password recovery process.

Right after purchasing the course, you are automatically added to the participant database, which is exported a few minutes before the live giveaway stream begins.

Access to the course in your personal account will remain available to you forever.